AI in Customer Service: Autonomous Agents Handling 80% of Queries
Gartner projects that by 2028, 68% of all customer interactions will be handled by AI agents without human involvement. In many organizations, that future has already arrived. Some businesses in e-commerce, financial services, and SaaS are already reporting 70-80% of their first-line customer queries handled autonomously — with customer satisfaction scores that match or exceed […]